SHIPPING

All ETRAGZ orders are carefully prepared and shipped from Canada.

Please allow 1–3 business days for your order to be processed before shipment. During new releases and periods of high order volume, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping times vary depending on your location and the shipping method selected at checkout. Please note that delivery estimates provided by the carrier are estimates and may be affected by circumstances outside of our control.

For international orders, customers are responsible for any customs duties, import taxes, or additional fees that may be charged by their country.

RETURNS

We want you to be confident in your ETRAGZ purchase.

Returns may be requested within 14 days of delivery.

To be eligible for a return, items must be:

• Unworn and unused
• In their original condition
• Free from stains, damage, alterations, or signs of wear
• Returned with all original tags and packaging

Items that do not meet these conditions may not be accepted.

RETURN SHIPPING

Unless the item received is defective or an incorrect item was sent, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service when returning an order. ETRAGZ is not responsible for return packages lost or damaged in transit.

REFUNDS

Once your return has been received and inspected, we will notify you of its approval.

Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear on your account depending on your bank or payment provider.

Original shipping charges are non-refundable.

DAMAGED OR INCORRECT ORDERS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your package.

Include your order number and clear photos of the issue so we can review it and find the appropriate solution.

EXCHANGES

We are happy to offer size exchanges when the requested size is available.

If you ordered the wrong size, you may request an exchange within 14 days of delivery, provided the item is unworn, unused, and returned in its original condition with all tags attached.

Size exchanges are subject to availability. Due to the limited quantities of our releases, we cannot guarantee that another size will be available.

If the requested size is sold out, a refund will not be issued for sizing errors made at the time of purchase. Customers are responsible for selecting the correct size before completing their order.

We strongly recommend reviewing the product measurements and size guide before placing your order. If you are unsure about sizing, please contact us before purchasing and we will be happy to assist you.

Return shipping costs associated with a size exchange are the responsibility of the customer.

This policy does not apply if ETRAGZ sent you the wrong size or incorrect item. In that case, please contact us and we will resolve the issue.

FINAL SALE

Items explicitly marked Final Sale cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

CONTACT

For questions regarding shipping, returns, or an existing order, please contact us through our Contact page.

Please include your order number when contacting us about an existing purchase.