Shipping policy

At ETRAGZ, we aim to ensure your order reaches you quickly and safely. Please review the following details about our shipping process:

Processing Time

Orders are processed within 2–5 business days after payment is confirmed. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

• Domestic (Canada/US): 5–10 business days

• International: 10–20 business days (delivery times may vary depending on location and customs clearance).

Please note: shipping times are estimates and may be affected by carrier delays, holidays, or customs processing.

Shipping Costs

Shipping rates are calculated at checkout based on destination and package weight. Customers are responsible for all applicable shipping fees, duties, and taxes.

Lost, Stolen, or Damaged Packages

ETRAGZ is not responsible for packages that are lost, stolen, or damaged during transit. Once your package has been handed to the carrier, all responsibility lies with the shipping company. Please use your tracking number to follow your shipment and contact the carrier directly for delivery issues.

Address Accuracy

Please double-check your shipping address before confirming your order. We are not responsible for delayed or undelivered packages due to incorrect addresses provided at checkout.